Tickets / Box Office

PLEASE NOTE
Ticketmaster and the Auditorium Box Office are the only OFFICIAL and AUTHORIZED sellers of West Herr Auditorium Theatre event tickets.

ONLINE SALES
To purchase tickets for West Herr Auditorium Theatre events online, visit Ticketmaster.com.
(*All sales are final. No refunds or exchanges. Ticketmaster service fees may apply.)

BOX OFFICE SALES
To purchase tickets for West Herr Auditorium Theatre events in person, visit the Auditorium Box Office,  located at 885 East Main Street, Rochester, NY 14605. Payment methods include cash, Auditorium Theatre gift certificates, and all major credit cards (VISA, Master Card, Discover, and American Express). Personal checks and Ticketmaster gift cards are not accepted.
(*All sales are final. No refunds or exchanges. No Ticketmaster service fees are imposed at Box Office. Venue service fees may apply.)

  • Box Office Hours:
    Monday-Friday: 10am–5pm
    Saturday: 10am-2pm
    Sunday: Closed
    *Extended hours on show days.
  • Accessibility Services:
    For a list of accessibility services, please CLICK HERE.

BUYER BEWARE
Tickets purchased from sources other than Ticketmaster or the Auditorium Box Office may be more expensive, invalid (stolen/duplicated/fake), or ineligible for assistance (non-refundable). RBTL is not responsible for tickets purchased from other sources. To ensure legitimate tickets at face-value prices, always purchase tickets from the primary seller. In the interest of preserving affordable ticket prices for all patrons, RBTL and the West Herr Auditorium Theatre reserve the right to refuse to sell tickets to identified ticket “scalpers” or brokers. We also reserve the right to revoke any tickets sold to identified ticket “scalpers” or brokers.