Group FAQ




Frequently Asked Questions:

Q: How many people make up a group?

Q: When do I have to pay for my tickets?

Q: Who qualifies as a group?

Q: I’m booking my group before tickets go on-sale to the public, why can’t I get the seats I want?

Q: When are the biggest discounts available for Broadway shows?

Q: I bought tickets through a group, but the regular price is cheaper online. Why?  

Q: Do you have an elevator?

Q: What about handicapped or other special needs seating? 

 

Q: How many people make up a group?

A: 15 or more people going to the same performance typically makes up a group. For some shows the minimum may be slightly higher or lower.

 

Q: When do I have to pay for my tickets?

A: A 25% non-refundable deposit is due two weeks after the booking date, the remainder is due 30 days after the deposit is made.  Time frames may vary depending on when tickets are booked.  Some exceptions can be made.

 

Q: Who qualifies as a group?

A: As long as your group meets the minimum number, you qualify as a group.

 

Q: I’m booking my group before the tickets go on-sale to the general public, why can’t I get the seats I want?

A: For every Broadway Season show, we have thousands of Season Ticket Holders who are able to purchase additional tickets before the general public.  Our Season Specials give groups the best seating options.

 

Q: When are the biggest discounts available for Broadway shows?

A: Tuesday, Wednesday, Thursday & Sunday nights have the greatest discounts.  Weekend and matinee performances are not always discounted.  Discounts vary by show.  Please call to verify specific show discounts.

 

Q: I bought tickets through a group, but the regular price is cheaper online. Why?

A: We strive to give our groups the best pricing available, however, when booking tickets online, it is typical to see the ticket price before any fees are added. A $50 ticket can easily have a facility fee, convenience fee, printing fee and mailing fee sometimes totaling to more than $10. The prices we give you are the final price, and exactly what is printed on the ticket.

 

Q: Do you have an elevator?

A: We do not. Anyone who has a balcony ticket will need to take the stairs.

 

Q: What about handicapped or other special needs seating?

A: The Box Office has wheelchair seating on hold for every show at the Auditorium Theatre, and can be purchased with a group, depending on availability. Sign interpreted performances for Broadway Season shows are Thursday nights. Headsets are available at the Theatre on the night of the show for the hearing impaired. Lastly, we have audio description services and live captioning for Broadway Season shows on Sunday matinees. If you or someone in your group has a need that does not match any of the services we offer, please contact us, and explain your situation . We will make every effort to accommodate your situation.