Accessibility Services




RBTL makes every effort to make accommodations for patrons with accessibility and special seating requests. In order for us to serve you best, patrons with requests for special ticket needs are asked to contact the Box Office at (585) 222-5000. Here is a current list of RBTL’s Patron Services:

HEARING ASSISTANCE

FM Hearing Assistance Systems are available for patron use at each performance at no cost. To obtain a headset from the House Manager, please provide collateral in the form of a credit card or driver’s license, which will be returned in exchange for the headset following the performance.

AUDIO DESCRIPTION
With this service provided by ABVI and RBTL, at each Sunday matinee subscription performance* of the Broadway Season, visually-impaired Broadway patrons can listen through a headset as the performance is depicted to them by a trained describer. Headsets must be reserved in advance by phone at (585) 222-5000, by email at info@rbtl.org or in person at the Auditorium Theatre Box Office.

2016-2017 Schedule:
The Curious Incident of the Dog in the Night-Time – Sunday, October 2 – 1pm
Finding Neverland – Sunday, October 30 – 1pm
Cirque Dreams Holidaze – Sunday, December 18 – 1pm
The Sound of Music – Sunday, March 5 – 1pm
WICKED – Sunday, April 2 – 1pm
Cabaret – Sunday, May 7 – 1pm

SIGN INTERPRETATION
The RBTL offers sign interpretation at each Thursday evening subscription performance* of the Broadway Season. For individual events, sign interpretation is offered if a request is made at least one week in advance of the performance and at the discretion of the presenters. Seating in view of the interpreter can be reserved by phone at (585) 222-5000, by email at info@rbtl.org or in person at the Auditorium Theatre Box Office.

2016-2017 Schedule:
The Curious Incident of the Dog in the Night-Time – Thursday, October 8 – 7:30pm
Finding Neverland – Thursday, November 12 – 7:30pm
Cirque Dreams Holidaze – Thursday, December 17- 7:30pm
The Wizard of Oz – Thursday, January 21 – 7:30pm
The Sound of Music – Thursday, March 10 – 7:30pm
WICKED – Thursday, March 30 – 7:30pm
Cabaret – Thursday, May 4 – 7:30pm

OPEN CAPTIONING
Each Sunday matinee subscription performance* of the Broadway Season, patrons with hearing loss will be able to read a text display, a simultaneous translation of dialogue and lyrics, as well as a description of any sound effects on stage. Partial support for open captioning is provided by the Rochester Institute of Technology (RIT). Seating in view of the Captioning screen can be reserved by phone at (585) 222-5000, by email at info@rbtl.org or in person at the Auditorium Theatre Box Office.

2016-2017 Schedule:
The Curious Incident of the Dog in the Night-Time – Sunday, October 2 – 1pm
Finding Neverland – Sunday, October 30 – 1pm
The Sound of Music – Sunday, March 5 – 1pm
WICKED – Sunday, April 2 – 1pm
Cabaret – Sunday, May 7 – 1pm

HANDICAP ACCESS
The Auditorium Theatre is equipped for both wheelchair and transfer seating for disabled patrons. Accessible seating may be reserved at the Box Office or by calling 585.222.5000. Please note that there is no elevator access to the Balcony level seating, therefore all accessible seating is located on the Orchestra level. Handicap accessible restrooms are located on the main level across the side lobby from the Auditorium Theatre. Handicap parking is located adjacent to the rear of the building off College Avenue and the handicap accessible entrance is on the west side of the building.

CHILD BOOSTER SEATS
Booster seats for children are available for patron use at every Auditorium Theatre performance. Please ask an usher on the night of the performance.

COAT CHECK
In winter months there is a coat check available in the second floor lobby of the Theatre for a $1 donation.

BAR/CONCESSIONS
Bar/Concession areas are located on several levels of the Auditorium Theatre. Concessions are open* during most Auditorium Theatre events, offering alcoholic and non-alcoholic beverage selections and a variety of candy and other snacks for purchase.
*Individual shows reserve the right to limit Bar/Concession offerings.

LOST & FOUND
If you think you may have left an item at the Auditorium Theatre, please call our Box Office at (585) 222-5000 x 0 during business hours (M-F 10am-5pm) and we will do our best to locate that item. When calling, please have the night you attended an event and your seating location available.